Returns & Refunds

🖤 Founder offers are by invitation only ◆ Join our community — up to 40% off by email ◆ Lasts 3–6 months — no refills, no subscriptions ◆ Free AU delivery on orders over $49 ◆ Designed in Australia ◆ 🖤 Founder offers are by invitation only ◆ Join our community — up to 40% off by email ◆ Lasts 3–6 months — no refills, no subscriptions ◆ Free AU delivery on orders over $49 ◆ Designed in Australia

Our promise

We want you to love your Scent of You experience. If something isn't right, we'll do our best to make it right.

How to initiate a return

To initiate a return, please contact us at you@scentofyou.com.au with your order number and reason for return. Once your return is approved, we'll provide the appropriate return instructions.

Damaged, faulty or incorrect items

If your order arrives damaged, defective or incorrect, please email you@scentofyou.com.au within 7 days of delivery with your order number and a photo of the issue. We will work with you to provide an appropriate remedy, including a replacement, refund or other solution where applicable.

Change of mind

Due to the personal nature of fragrance products, we are unable to accept returns for items that have been opened, used or damaged after delivery.

If your order remains unopened, unused and in its original condition, please contact us within 30 days of receiving your order at you@scentofyou.com.au and we will be happy to discuss your return options. Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied incorrectly.

Bundle & discounted order returns

Where products are purchased with promotional pricing or a discount code, any refund will be adjusted to reflect the pricing applicable to the items retained. Any approved refund is calculated on the actual purchase price paid for the products retained and returned.

Gift orders

Purchased as a gift and not quite right? Contact us at you@scentofyou.com.au and we'll do our best to find a suitable solution. We understand gifting is personal and we'll always approach these situations with care, fairness and common sense.

How refunds are processed

Once approved, refunds are processed back to your original payment method. Please allow 5–7 business days for the refund to appear, depending on your bank or card provider. You'll receive an email confirmation once your refund has been issued.

First release orders

Our first release is available in limited quantities while stock allocated to our first production run remains available. If we are unable to fulfil your order for any reason, you will receive a full refund to your original payment method. We'll notify you by email and no action will be required on your part.

Your rights under Australian Consumer Law

Our Returns & Refunds Policy does not limit or replace your rights under Australian Consumer Law. If a product has a major fault, you may be entitled to a repair, replacement or refund. For more information, visit accc.gov.au/consumers