Refund policy

We want you to love your SCENT of You experience.

If you change your mind, we are happy to accept returns of unused, unopened and undamaged products within 30 days of receiving your order, provided proof of purchase is supplied.

To be eligible for a return, items must be returned in their original condition and packaging. Products that have been opened, used, damaged after delivery, or returned without original packaging are not eligible for return unless required under Australian Consumer Law.

To request a return, please contact us at you@scentofyou.com.au. We will provide instructions on how and where to send your return. Items returned without prior approval may not be accepted.

Damaged, Incorrect or Faulty Items

Please inspect your order upon delivery and contact us within 7 days if your item is damaged, defective, or if you have received the wrong product. We will assess the issue and work with you to provide an appropriate resolution.

Bundle Offers & Promotional Pricing

Orders purchased under bundle offers, multi-buy promotions or discounted pricing may have refunds adjusted accordingly.

For example, if you purchase 3 products as part of a promotional offer and return 1 product, the refund amount will be recalculated based on the pricing applicable to the 2 products retained rather than the original discounted bundle price.

Non-Returnable Items

We do not accept returns for:

  • Opened or used fragrance products

  • Gift cards

  • Clearance or final sale items

  • Personalised or custom-made products

  • Products damaged due to misuse or improper storage

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the eligible item for a refund and place a new order separately.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at you@scentofyou.com.au.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement, refund or other remedy where required by law.

For any questions regarding returns or refunds, please contact us at you@scentofyou.com.au.

Because some scents never leave.